I bought an Epson printer off a shopping channel with the offer of £15 cash back when I registered the guarantee on-line. Which I did.
They sent me an acknowledgement with a ridiculously complicated user-name and a similar password, so I could log in and follow my claim.
Nothing happened for two weeks, today I got an e-mail telling me I haven't provided proof of purchase.
"Click here to log in and provide a copy."
"Clicked" and logged in and got a message to say I had to change my password before proceeding. Did that changed password and attempted to log in. It wouldn't recognise new password or old one.
Found an e-mail address and tried to send a screen shot of the delivery notice on my shopping channel account, (they don't provide receipts), but the file was too big.
Wasn't going to mess about reducing the size. So just typed out the details.
When you think about it. They sent me the damn thing. Why ask me to prove they did?
I told them that it was a nonsense having to go through all this for fifteen quid and I wished I'd bought another make of printer.
Had an automated e-mail acknowledgement, with the usual.."We're very busy......
